Appointments

Ways to book

1. Request an appointment online
2. Use our online services
3. Telephone: 01242 519049

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Information and advice for travelling abroad.

Visit our Travel Information page

If you need a home visit, you can help us by calling reception before 11am.

Telephone: 01242 519049.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby.

Our practice is part of a small group of practices called a Primary Care Network. This group of practices works together in a number of ways, including providing additional appointments to all their registered patients.

The practices in the Cheltenham Central Primary Care Network (PCN) are:

• Berkeley Place Surgery
• Overton Park Surgery
• Royal Crescent Surgery
• Underwood Surgery
• Yorkleigh Surgery

Enhanced access

We are here for you evening and weekends and we want to make it easier for you to get an appointment at a time that suits you. Evening and weekend appointments are available for our patients, in addition to our normal opening hours. The clinics have been designed to meet the needs of the patient population, and are regularly reviewed.

Who can access these appointments?

Anyone registered with the GP Practices in the Cheltenham Central PCN

Who will I see at my appointment?

Patients can expect a high-quality service from a team of dedicated and professional staff including GPs, Advanced Nurse Practitioners, Practice Nurses and Phlebotomists.

When are appointments available?

Enhanced Access appointments are available from 6.30 to 8pm on weekdays, and 9am to 1pm on Saturdays.

How do I make an appointment?

Please speak to the receptionist of your registered GP Practice who will offer you the best option to meet your needs, including these clinics.

Please note there will be no telephone access after 6.30pm on weekdays.

Where will I be seen?

You may be offered a face-to-face appointment at your GP practice, or another GP practice in our PCN. Appointments may take place by phone, face depending on your clinical need.

The Enhanced Access service is not suitable for:

• Issues better managed by your usual GP where continuity of care is important
• Repeat prescriptions
• Complex or urgent mental health needs
• Travel medication
• Requests for controlled drugs (e.g. opiates or benzodiazepines)

Specialist enhanced access clinics

As part of Enhanced Access, a range of specialist clinics are available for local patients, including:

Musculoskeletal (MSK) clinics

Dr Tom Jenkins is a Musculoskeletal Specialist GP, and his clinic focuses on early diagnosis and personalised treatment for improving mobility and reducing pain. Where clinically appropriate, he undertakes joint injections within the clinic. These clinics complement the First Contact Practitioner (FCP) Physios. The FCP Physios work across the Practices as the first point of contact for musculoskeletal conditions.

The MSK Clinics take place at Overton Park Surgery, Underwood Surgery and in the Wilson Health Centre. The clinic runs every day expect Tuesday.

Menopause and women’s health clinic

The Menopause Clinic is not for clinically complex cases, but to increase the availability of GP appointments for patients needing support with menopause, HRT and HRT alternatives. These clinics are with a female doctor, and take place at the Wilson Health Centre on the second Thursday each month.

Adult transgender support group

Run by Essential Space, the aim of this relaxed group is to combine a therapeutic environment with affirming support. The group meets on a Tuesday evening twice a month in the Cheltenham town centre.

Countywide clinics for Gloucestershire

If you are not registered at a practice within the Cheltenham Central Network, but still need a GP appointment for a minor ailment, you can still be booked into a Countywide Clinic at Overton Park Surgery on Saturday afternoon and Sunday.

What’s the difference between enhanced access and the countywide clinics?

The countywide clinic appointments are available to any patient in the county. These appointments are with a GP.

For the sake of patient safety and GP indemnity, only minor, routine ailments can be booked into countywide clinic appointments.